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Mon - Fri: 8:00am - 8:00pm / Saturday: 9:00am – 4:00pm / Sunday: CLOSED
1300 Don Mills Rd. Toronto, ON M3B 2W6
York Veterinary Hospital
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Privacy Policy

Last Updated: April 6, 2025
York Veterinary Hospital – Toronto, Ontario

At York Veterinary Hospital, your privacy is a top priority. We are committed to protecting the confidentiality of your personal information and your pet’s medical records. This Privacy Policy explains how we collect, use, share, and protect your information in accordance with the Personal Health Information Protection Act (PHIPA), PIPEDA, and other applicable Canadian privacy laws.

1. Who We Are

York Veterinary Hospital is a locally owned veterinary clinic providing medical care for pets in Toronto.

Address: 1300 Don Mills Rd., Toronto, ON M3B 2W6

Email:hello@yorkveterinaryhospital.ca

Phone: (647) 748-9060

For privacy-related inquiries, contact our Privacy Officer at the details above.

2. What Information We Collect

We collect only the information necessary to provide veterinary care and operate our practice responsibly:

Client Information

Name, phone number, email, address, and payment details.

Patient (Pet) Information

Name, species, breed, sex, age, medical history, diagnostics, and treatment records.

Online Information

Information submitted via our website (e.g., appointment requests), IP addresses, browser data, and cookies for analytics.

3. How We Collect Your Information

  • Directly from you during appointments, phone calls, emails, or web forms.

  • Automatically via our website using cookies and analytics tools (e.g., Google Analytics).

  • From third parties (e.g., referring veterinarians) with your consent or as permitted by law.

We use your information to:

  • Deliver veterinary medical care to your pet(s)

  • Schedule appointments and send reminders

  • Process billing and payments

  • Meet regulatory obligations (e.g., CVO requirements)

  • Improve our services and digital tools

  • Send you health updates or service information with your consent

4. Your Consent

We obtain your consent before collecting, using, or sharing your information:

  • Express Consent: Provided verbally, in writing, or electronically

  • Implied Consent: Assumed when you engage with our services

You can withdraw your consent at any time by contacting our Privacy Officer. Some services may be limited as a result.

5. Communication

By providing your phone number, you consent to receive SMS texts about appointments, updates, and promotional offers. Message & data rates may apply. You may opt out anytime by replying STOP.

We do not share your SMS or mobile data with third parties.

6. How We Protect Your Data

We take security seriously and use multiple safeguards to protect your information:

  • Secure storage (physical and digital)

  • Staff access limited by role and need

  • Encryption for data transfer and online interactions

  • Regular staff training and data privacy reviews

Despite our efforts, no system is 100% secure. We continue to improve our security measures regularly.

7. When We Share Your Information

We do not sell or trade your personal information. We may share it:

  • With veterinarians, labs, or specialists involved in your pet’s care

  • With service providers (e.g., payment processors, IT support) under confidentiality agreements

  • When required by law or veterinary regulators

  • In a business transition (e.g., sale or merger), as permitted by privacy law

8. How Long We Keep Your Information

We retain personal and medical information for at least 7 years after your last interaction, in accordance with CVO guidelines.
After that, it is securely destroyed or anonymized.

9. Your Rights

Under PHIPA and PIPEDA, you have the right to:

  • Access your personal and pet’s health records

  • Request corrections to inaccurate information

  • Withdraw consent for certain uses

  • File a privacy complaint if your rights are violated

To exercise your rights, contact our Privacy Officer. We respond within 30 days.

10. Cookies and Website Use

Our website uses cookies to:

  • Support site functionality

  • Track usage for improvement (e.g., Google Analytics)

You may disable cookies in your browser settings, but some site features may be limited.

11. Links to Other Sites

Our website may contain links to third-party websites (e.g., payment portals). We are not responsible for their privacy practices. Please review their privacy policies before submitting information.

12. Concerns or Complaints

If you have a concern about how your personal information is handled, contact our Privacy Officer. If we are unable to resolve it, you may contact:

Information and Privacy Commissioner of Ontario

  • Website: www.ipc.on.ca
  • Phone: 1-800-387-0073
  • Address: 2 Bloor Street East, Suite 1400, Toronto, ON M4W 1A8

13. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in law or practice. The latest version will always be posted on this page.

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By clicking “SUBMIT”, I verify that this is my phone number and consent to receive phone calls and text messages regarding my pet health care needs from York Veterinary Hospital and all of its affiliates.
By providing a telephone number and submitting this form you are consenting to be contacted by SMS text message. Message & data rates may apply. You can reply STOP to opt-out of further messaging.